Made-to-order product configurator

Every material has its own set of permitted operations. Red means physically impossible, and it shows before you start building the order.

Four ways into an order: your own sizes, a whole sheet, half a sheet, or booking a surveyor. All four used to lead to a sales rep.

Price, weight and lead time are calculated on the spot. So is the discount, on its own line.

The shapes come from the machine catalogue. Everything sitting here is something it can actually cut.

Dimensions are labelled with the same letters the machine accepts: L, H, L1, L2.

Sandblasting is unavailable for this material and it says so immediately. The set of operations is rebuilt around the glass you picked.

The drawing assembles as you go: axes, dimensions, numbered corners. Every offset is measured from them.

A 2 mm bevel, minimum 4 mm clearance between it and a drill hole. The rule sits next to the drawing instead of hiding in a footnote to the price list.

A hole landed on the bevel. The sheet would crack on the machine, so the order goes no further until it is moved.

A custom hole is defined by diameter and X and Y offsets from the bottom left corner. Exactly the values the machine accepts.

Nine standard cut-outs: cabinet hinge, fitting, shower connector, socket. Each with its own geometry.

A cut-out has its own set of fields: hinge size, position, offsets from the same corner.

Weight, total, discount and promo code update live. The weight is there because delivery depends on it.

The price drops with quantity, and the thresholds are written right on the line. You can see that five is better value before asking anyone.

The urgency switch sits on every line separately. An order is rarely needed whole and at once, and the price follows what is actually urgent.

On a large total the site offers to make the order cheaper. That is a way into a conversation about a personal discount.

One order, two shipments or three. You decide what matters more, speed or a single visit from the truck.

Each line has its own lead time and its own shipment. A colour mark shows whether production is rushed, standard or deferred, and the date is visible at once.

Three ways to receive it, with prices: delivery to site, pickup from the factory, pickup from the showroom. Chosen per shipment.

Shipment date and delivery cost. The calendar only offers days by which the line will physically be ready.

A representative on site. Glass is often received by a foreman or a designer rather than the buyer, and that is a field here, not a call from the driver.

A quote is saved under its own name and handed over as a link. The partner account grows out of this: the designer prices it, the client pays.

The whole order in one list: what goes where, by which method and on what day. The last check before paying.

Card, cash or a company invoice. Paying by card puts the order into production immediately, without waiting on a bank transfer.

A QR code for instant bank payment. You pay from your phone without entering a card or waiting for an invoice.

The order exists but is waiting for payment, and it says so in red in the most visible place there is. Next to it, a button to get a manager on the line.

Two pickup points with opening hours and directions to each.

A map right on the page. People drive to collect glass, and an address as text helps less than a pin.

Account number and personal discount on the first line. The discount is already applied in the pricing.

A referral link with a counter of people invited: in this trade customers come by word of mouth.

The whole account menu on the left. The counter on orders awaiting payment points to where something needs doing.

Four cards for what people come back for most. The rest lives in the menu.

Reasons are picked from a list. Glass breaks and arrives incomplete, and those cases are named outright instead of hiding under other.

Ticket history with status: answered, awaiting reply, closed. A person can see who owes whom a response.

Photos attach right here. Arguing about broken glass in words is useless, you need a picture.

The reply channel is the person's own choice: email, phone or both.

Search by delivery address, product code or order number, plus a filter by legal entity. A regular customer has dozens of orders.

Status reads at a glance: handed over, paid, when and by whom received, under which entity.

The answer to a ticket sits on the exact line it belongs to rather than in a separate section.

The courier and the power of attorney he handed the order under. Glass is often received by someone else, and a trace of that stays.

The order is split into deliveries exactly as it was assembled at checkout, and every line shows its own lead time.

A survey at an address and collecting an order are delegated separately.

Until a representative confirms themselves, the power of attorney opens nothing.

As many representatives as needed: a site usually has several.

Revoked ones go to the archive with a date and time. A trace of who had access.

They see the order but don’t become its owner: contents and dates stay out of reach.

The QR stays closed until they accept both the delegation and the terms for fragile freight.

The logistics contact with a direct line: glass moves by arrangement.

Shipping method and the production start date, so they arrive on time.

Ten working days of free storage. Stated on screen rather than in the contract.

Six series, each with its own cutting pattern. A series changes how the sheet is divided, not how it is finished.

Inside a series, the model: Orion, Kristal, Kub, small and large Romb, Feniks. Shown as photographs, because words can’t carry a pattern like that.

The size is set for the whole sheet, from 300 to 3100 mm on each side.

Processing sits on top of the pattern: cut-outs, holes, sandblasting, backlighting, MDF backing, frame.

The sheet is cut into rhombuses and assembled back. Element size changes both the pattern and the number of pieces heading to the machine.

The site asks for a photo of the installation spot. A mirror shows whatever faces it, and without a picture the client can’t know what they will see.

Nine types: bronze, graphite, silver, and a matte version of each. Picked by sample rather than by name.

Stock sizes or your own. Stock comes first because it covers most orders.

Edge profile: none, standard or Integro. Each has its own hint, because the names mean nothing to a customer.

The lighting in full: colour, intensity, diffuser and switch type, down to a motion sensor.

Hanging orientation. It decides how the cable is run, and it is asked before the order rather than during installation.

The stack in cross-section: glass, film, mirror, film, glass. Every layer is edited separately.

A layer can be flipped, copied and moved up or down the stack. The order of layers is the product.

A mirror inside the stack has a face, and the line about the mirrored side facing up changes how the finished glass looks.

The edge is finished on the whole stack at once rather than on each sheet separately.

Films: clear 0.76 and 0.38, white opaque, coloured. Film thickness counts towards the total thickness.

One calculator serves seven materials and eight product categories.

Up to five walls in one order. A splashback on a single wall is rarer than one on three.

Sheet overlap in the corner: A over B or B over A. Glass has thickness, and which one covers which changes the size of both.

The shape of a section. Walls are crooked, so a splashback is often a trapezium rather than a rectangle.

Processing is set per section, with a button to apply it to all of them.

A frieze is an extension above the hob so the glass sits higher. It has its own dimensions and offset from the corner.

A survey attaches to an order three ways: by phone, account number or request number. The surveyor may be holding any of them.

Up to five photos of the site. There are several sites a day, and a week later memory won’t tell them apart.

Who was present at the survey. A field for later: when the dimensions don’t add up, the conversation starts here.

Lift measurements across seven letters. Surveys like these build a database, and it says in advance whether a two and a half metre sheet will fit or get carried up by hand.

Preliminary survey and final one. A month of construction can add a couple of millimetres of plaster to a wall, and that is enough to ruin a sheet.

The survey sheet photographed on a phone. The buyer confirms it afterwards, and there is nobody left to argue with about dimensions.

A flight is either a straight run or a balustrade section, and everything downstream follows from that.

Staircase types are shown as diagrams. The main ones are drawn, in life there are noticeably more.

Glazing positions are marked on the isometric view by number. That way there is no confusing which section is being priced.

Measuring is done either by the nosing or by the riser. Different values, and they must not be mixed up.

Every step has its own height and width, with fixing and joint checkboxes beside it. Glass isn’t made longer than three metres, so a long flight always has a joint.

A hand-drawn survey sheet. A staircase can’t be described in words.

A quote is named after the site and tied to the buyer. A manager runs dozens at once.

The order is split by room. Each group has its own total, weight and lead time, and ships separately.

A row carries everything production needs: processing, cut-outs, tempering, coating, packaging, weight, date.

Row icons: discount, attachment, a payment link for this position, rush it, duplicate.

Hardware catalogue with a finish filter: chrome, bronze, gold, black.

The total is counted in three units at once: money, square metres with kilograms, and days.